Help

We are here to assist you
Welcome to the Acuminer Help Center, where you can find answers to all your questions and troubleshoot any issues you may encounter.

Getting Started

What is Acuminer?

Acuminer is a cutting-edge platform designed to simplify and optimize cryptocurrency mining for individuals and enterprises. We provide secure, efficient, and transparent mining solutions through our intuitive interface and powerful backend systems.

Creating an account

Learn how to register, verify your identity, and secure your account with two-factor authentication.

Setting Up Your Mining Operation

Step-by-step guides to connect your mining hardware or cloud mining plan with Acuminer’s dashboard.

Account & Security

Managing Your Profile

Update your personal information, change your email or password, and manage your notification preferences.

Security Best Practices

Explore how to protect your account, avoid phishing attempts, and set up advanced security features.

Account Recovery

If you've lost access to your account, follow our verification process to recover it securely.

Mining & Performance

How Mining Works with Acuminer

Understand the mining algorithms we support, pool mechanics, and reward distribution.

Monitoring Your Performance

Track hash rates, earnings, and system health in real-time using our advanced analytics dashboard.

Troubleshooting Mining Issues

Identify and resolve common mining problems such as hardware errors, low performance, or connection drops.

Payments & Withdrawals

Understanding Your Earnings

Learn how mining rewards are calculated and credited to your account.

Withdrawal Methods & Limits

View supported cryptocurrencies, minimum withdrawal thresholds, and processing times.

Fees & Payout Schedules

Transparent breakdown of fees and how often payouts are processed.

Plans & Pricing

Choosing the Right Plan

Compare features across our Basic, Pro, and Enterprise mining packages to find what suits your needs.

Subscription Management

Upgrade, downgrade, or cancel your plan with ease from your account dashboard.

Billing & Invoices

Access payment history, download invoices, and manage your billing details.

Technical Support

Contacting Support

Reach our technical support team via email, chat, or support ticket. We’re available 24/7 to assist you.

Service Status & Updates

Check for scheduled maintenance, system upgrades, or service disruptions.

API Documentation

Integrate Acuminer with your custom applications using our developer API.

Still Need Help?

If you can’t find what you’re looking for, our support team is always ready to help.
📧 Email: support@acuminer.com
💬 Live Chat: Available on the bottom-right corner of any page
📍 Visit: https://acuminer.com/help